FAQ

That's easier than ever. Click on SIGN UP on the main page of OneBet, fill in the registration form and click 'Create an account'. You will land at the deposit page immediately, and a welcome letter will also be sent to the e-mail address you entered upon registration.

Once your account has been verified, you can start playing right away!

No, we allow one registration account per person to keep things fair.

The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed who you are, we can reset your password.

Please check your spam/junk folder, as some email providers may mistakenly filter our message. If you still haven't received the verification email, please contact our support team via live chat or at [email protected], and we will gladly resend it to you.

Yes! OneBet offers a cooling-off period of which punters can opt for as a temporary break from betting on our site. Users can choose to close their account by sending an email to [email protected], including their full names and ID number. With a request to close their OneBet account. “Cooling-off” period is a minimum exclusion of 24 Hours to 4 Weeks.

Self-exclusion from a betting account is a voluntary process where a punter requests a gambling operator to ban them from using their services for a set period. It's a tool designed to help people who are experiencing or are at risk of developing a gambling problem.

To self-exclude:

• Log-in to your account
• Click on My Account
• Navigate to Responsible Gambling
• Choose the number of months to self-exclude

NB: OneBet cannot and will not lift the ban on your account without your instruction to do so.

Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Documents' page to upload. Also, using this tab, you can track the document's status

It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to a few hours. If document approval is taking too long, just email [email protected] or contact us via live chat.

You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the 'FICA Verification' tab to see it.

Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.

If you’re depositing money into your OneBet account, we will cover the recipient transaction costs. I.e., we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you’re withdrawing money, you pay the fee the payment provider charges.

Minimum deposit limits are determined by our payment providers, not by OneBet. Each provider may set its own minimum amount. You can check the exact limits for your selected payment method in the payment section of your account profile.

Yes! Our games are fair. All the games comply with the requirements of RNG certification and our gaming license in terms of fairness.

Yes, our games are mobile-friendly. Just open OneBet and launch any game displayed on the home page!

In rare cases where a game freezes and you haven’t finished your game rounds, usually the game round is played out on our server and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes and we have a whole process for dealing with it, so it’s fair for you.

Unfinished games may appear in your profile if a game round was interrupted due to a lost internet connection, closing the game too early, or a technical issue. Please contact our support team via live chat or at [email protected], and we will gladly help you with it.

OneBet uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy page.