ONEBET PRIVACY POLICY

At OneBet (Pty) Ltd, we are committed to protecting your personal information and ensuring your privacy is safeguarded. This Privacy Policy outlines how we collect, process, store, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA), the Financial Intelligence Centre Act (FICA), and the Electronic Communications and Transactions Act (ECT Act). By using our services, you agree to the practices described in this policy.

1. Purpose and Scope

This Privacy Policy applies to all personal information collected by OneBet from customers, employees, suppliers, and visitors to our website or any digital platforms. Its purpose is to ensure transparency in our data practices and to inform you about your rights and choices regarding your personal data.

2. Legal Framework

OneBet adheres to all relevant South African legislation governing data protection and privacy, including POPIA (Act No. 4 of 2013), which regulates how personal information may be processed to protect individuals’ rights to privacy. We also comply with the Financial Intelligence Centre Act (FICA) for verification and anti-money laundering purposes, and the Electronic Communications and Transactions Act (ECT Act) concerning data handling in electronic communications.

3. Key Privacy Principles

• Consent – We obtain explicit consent before collecting or processing your personal data.
• Lawfulness – Personal information is processed in a lawful and reasonable manner.
• Data Minimisation – Only necessary and relevant information is collected for legitimate business purposes.
• Security – We employ strict safeguards to prevent unauthorized access, disclosure, or misuse of your information.
• Transparency – We inform users how their data is used and provide access to their information upon request.
• Accountability – We take responsibility for ensuring compliance with all data protection obligations.

4. Collection of Personal Information

OneBet collects personal information necessary for providing its gaming and betting services, conducting business operations, and complying with regulatory obligations. Information may be collected directly from you when registering an account, completing forms, or communicating with our customer support team.

Examples of data we may collect include your name, surname, residential address, identification number, date of birth, contact details, banking information, and transactional history. We may also collect non-personal data, such as your device IP address and browsing activity, through cookies and server logs to enhance the user experience and monitor site performance.

5. Use of Personal Information

• To provide betting and gaming services and verify your identity under FICA requirements.
• To manage your account, process payments, and fulfill legal or regulatory obligations.
• To communicate promotional offers, account updates, and service notices (with your consent).
• To detect and prevent fraudulent or unlawful activity.
• To comply with requirements from the Western Cape Gambling and Racing Board or other regulators.

6. Data Retention and Storage

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once information is no longer needed, it is securely destroyed or anonymized in accordance with OneBet’s data retention policy.

7. Information Sharing and Disclosure

OneBet does not sell, rent, or trade your personal data to third parties. Information may only be shared with authorised entities, such as regulators, payment processors, and service providers, strictly for lawful business purposes. All third parties are bound by confidentiality agreements and data protection standards equivalent to those required by POPIA.

8. Your Rights Under POPIA

• The right to access personal information held by OneBet.
• The right to request correction or deletion of inaccurate or outdated information.
• The right to object to processing or withdraw consent where applicable.
• The right to lodge a complaint with the Information Regulator of South Africa.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These may collect non-personal data such as browser type, device information, and session duration. You can manage or disable cookies via your browser settings, but certain features of the site may not function properly without them.

10. Security Measures

OneBet implements advanced security controls including encryption, firewalls, and secure servers to protect personal information. Access to personal data is restricted to authorised personnel only, and all employees receive regular training on data privacy and protection.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or operational practices. Revisions will be posted on our website, and continued use of our services after such updates constitutes acceptance of the new terms.

12. Contact Information

For all privacy-related inquiries, data access requests, or complaints, we have appointed an Information Officer (IO) who is responsible for overseeing questions in relation to this. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the IO using the details set out below.

Contact Details

OneBet (Pty) Ltd
Zomerlust Office Park, Unit 114
Berg River Boulevard
Paarl 7646

Our appointed Information Officer can be reached at –
E-mail: [email protected]

You have the right to make a complaint at any time to the SA Information Regulator, South Africa’s supervisory authority for data protection issues.

SA Information Regulator

SALU Building
316 Thabo Sehume Street
PRETORIA

Tel: 012 406 4818
Fax: 086 500 3351
E-mail: [email protected]

We would, however, appreciate the chance to deal with your concerns before you approach the SA Information Regulator, so please contact the IO in the first instance.