OneBet Responsible Gambling Policy
At OneBet (Pty) Ltd, we are committed to promoting a culture of responsible gambling. We recognise that gambling should remain an enjoyable leisure activity and that we have a duty to prevent and mitigate the potential negative effects of excessive or irresponsible gambling. This policy outlines OneBet’s commitment to providing a safe, transparent, and supportive environment for all customers.
1. Understanding Responsible Gambling
Responsible gambling refers to engaging in gambling activities in a manner that ensures it remains a form of entertainment rather than a source of financial distress or personal harm. OneBet encourages all players to make informed decisions, understand the associated risks, and employ practical strategies to remain in control.
2. Recognising the Signs of Problem Gambling
Early recognition of potential problem gambling behaviour is essential. Indicators may include spending more money or time on gambling than intended, borrowing funds to gamble, neglecting personal or professional responsibilities, or experiencing feelings of guilt, anxiety, or depression linked to gambling. OneBet promotes awareness and encourages individuals to seek assistance if these symptoms appear.
3. Setting Limits and Maintaining Control
OneBet advocates setting both financial and time-based limits to maintain healthy gambling habits. Customers are encouraged to decide on an affordable budget before playing and to treat gambling purely as entertainment. It is equally important to take breaks, avoid chasing losses, and maintain balance with family, work, and social life.
4. Seeking Support and Counselling
Customers who believe they may be at risk or are struggling with gambling-related issues are urged to seek professional guidance. There are several organisations that provide confidential and complimentary counselling services. OneBet supports the work of the South African Responsible Gambling Foundation (SARGF) and other national initiatives that provide 24-hour helpline and counselling support.
For free, confidential support, please contact the South African Responsible Gambling Foundation at 0800 006 008 or email [email protected].
5. Education and Awareness
Education plays a vital role in responsible gambling. OneBet is committed to ensuring that players are well-informed about the potential risks associated with gambling and the tools available to stay in control. The company actively supports public education campaigns, workshops, and awareness programmes aimed at reducing gambling-related harm.
6. Self-Exclusion and Player Protection Measures
Self-exclusion is a crucial component of responsible gambling. It allows players to voluntarily exclude themselves from accessing gambling services for a predetermined period. During this time, all accounts are suspended, and OneBet removes the player’s information from marketing databases. This helps individuals regain control and seek counselling during their exclusion period.
A player who wishes to self-exclude can submit a request to the National Responsible Gambling Programme (NRGP). The exclusion period lasts for a minimum of six (6) months, after which the player may request reinstatement by demonstrating attendance at counselling sessions.
If a customer suspects they might have a gambling problem, OneBet strongly encourages taking the National Responsible Gambling Programme (NRGP) Self-Assessment Quiz, available on the South African Responsible Gambling Foundation (SARGF) website - https://responsiblegambling.org.za/self-check-quiz.
This self-assessment is a valuable tool designed to help individuals understand their gambling habits and assess the potential risk of developing an addiction. For those who are struggling, reaching out for professional assistance can provide essential support and reduce gambling-related stress. The NRGP offers free, confidential counselling and support services, accessible nationwide. Customers can contact the NRGP toll-free on 0800 006 008 or email [email protected]. Further information about responsible gambling practices, self-exclusion programmes, and helpful resources is available on the South African Responsible Gambling Foundation’s website: https://responsiblegambling.org.za.
7. Enforcement and Accountability
OneBet is committed to enforcing all responsible gambling measures as outlined by the National Responsible Gambling Programme (NRGP). Failure to comply with self-exclusion terms or attempts to bypass restrictions may result in account suspension and reporting to relevant authorities. The company actively cooperates with regulatory bodies to ensure responsible conduct across all operations.
8. Contact Information
National Responsible Gambling Programme (NRGP)
Helpline: 0800 006 008
Email: [email protected]
Website: https://responsiblegambling.org.za
OneBet (Pty) Ltd
Zomerlust Office Park, Unit 114
Berg River Boulevard
Paarl 7646
Customer Support: [email protected]