TERMS AND CONDITIONS

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These Terms and Conditions (hereinafter referred to as the “Terms”) govern and regulate the relationship between ONEBET (PTY) LTD, trading as OneBet, and its customers. ONEBET (PTY) LTD is a licensed betting operator authorised and regulated by the Western Cape Gambling and Racing Board under licence number 10191936.

These Terms include, amongst others, important provisions concerning the conditions under which a customer may establish and operate a betting account with OneBet, as well as the restrictions and conditions applicable to the relationship between the parties and the various betting transactions and products offered by OneBet. It is therefore essential that customers read these Terms in full and ensure that they understand and agree to be bound by them before establishing a betting account with OneBet.

ABOUT US

OneBet.co.za is a South African online platform offering approved fixed-odds sports betting contingencies in a licensed betting environment. The platform is designed to provide a secure, accessible, and transparent betting experience for entertainment purposes only. Secure payment methods are available, including Mastercard, Visa, and EFT, with withdrawals processed directly to a registered bank account in accordance with applicable rules and procedures.

Why Choose OneBet?

• Approved Betting Options: A comprehensive range of approved fixed-odds sports betting contingencies is offered across multiple sporting codes, allowing bettors to engage with a variety of authorised betting markets.
• Clear and Accessible Information: Clear betting rules and a detailed FAQ section are provided to assist bettors in understanding available markets, how odds are applied, and how wagers may be placed responsibly.
• Betting Tools: Features such as Build a Bet allow bettors to combine multiple approved fixed-odds contingencies into a single wager, subject to applicable terms and conditions.
• Sports Betting: Fixed-odds betting is available on hundreds of sporting events, including local PSL fixtures as well as international leagues and tournaments, with a range of approved markets offered.

Discover the excitement of fixed-odds sports betting with OneBet, offering a wide range of approved markets for responsible entertainment. Place your bets, follow the action, and enjoy the thrill of the game.

2. ELIGIBILITY TO BET

2.1 A person is eligible to bet if they:

• are a natural person (companies, close corporations, and other corporate entities are disqualified from betting)
• are at least 18 years of age
• have completed the account application form accurately and in full and have been accepted as an account holder by OneBet
• are not listed on the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004.

2.2 Any person who completes the account application form warrants thereby that they have read, understood, and accepted these Terms and all Rules relating to betting on sporting events, horseracing, or any other lawful contingency published on this Site from time to time and will be deemed thereby to have made an application requesting OneBet to:

• conclude an agreement in accordance with these Terms for the provision of a betting service on horseracing, sporting events, and any other lawful contingency to such person (hereinafter “the Customer”)
• for purpose of this instance - to open a betting account in the name of the Customer

which application shall be deemed to have been granted, and the account shall be deemed to have been opened, if OneBet informs the Customer thereof, or accepts a bet or bets subsequent to receipt of the completed account application form.

3. ACCOUNT OPENING PROCESS AND RELATED INFORMATION

3.1 The Customer warrants that all information provided in the account application form completed by him/her is and shall remain true and correct. The Customer undertakes forthwith, and in writing, to advise OneBet of any and all matters or changes in details that might have bearing on an approved application or the Customer’s identifying and/or contact details, creditworthiness, legal capacity or continued eligibility as a Customer.

3.2 OneBet reserves the right to –

• accept an application for a new account
• decline an application for a new account for any reason whatsoever
• cease accepting bets from a Customer in its sole discretion for any reason whatsoever, which reason OneBet shall not be obliged to furnish or disclose to the Customer or any other person

3.3 shall decline an application for a new account if –

• the account application form has not been completed in full, and/or
• the information contained in the account application form is found to be incorrect or subject to a material omission, and/or
• any information required to be submitted in conjunction with the application form, or requested by OneBet prior or subsequent to the submission of the application form, is not provided by the applicant in the manner or format or within such timeframes as OneBet may specify.

3.4 The Customer shall be solely responsible for the safekeeping and proper use of all his/her account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –

• not apply for or hold more than one account with OneBet
• not apply for an account on behalf of any other person
• use only his/her own account for the purpose of engaging in betting
• not permit or enable any other person to place a bet, directly or indirectly, by making use of such account reference number, username or personal identification number as is or may be furnished to the Customer by OneBet from time to time
• OneBet shall not be liable to honour any transaction pertaining to any account held or applied for or to pay out any winnings in respect of any bet so placed
• the Customer agrees to indemnify and hold OneBet harmless from any claims, losses, or damages arising out of such bets

3.5 The Customer undertakes to notify OneBet immediately in the event that the Customer’s account information is lost, stolen, misappropriated, or utilized by someone other than the Customer or the Customer has reason to believe that any of these circumstances has occurred. The Customer shall be liable for all bets placed with OneBet and any payments made by/to OneBet in respect of any purchase and/or transaction concluded on the Customer’s account prior to notification in accordance with this clause.

3.6 Once a business relationship has been established with a Customer, an account will be created in the name of the Customer and the Customer will be required to log in to this/her OneBet account for the purpose of entering into betting transactions with OneBet, using his/her personalised login details, including a dedicated username and password.

3.7 If there is any difference between the information entered by a Customer at the time of logging in to his/her account, and the information supplied to OneBet by the Customer at the time of establishing the business relationship, the Customer will not gain access to his/her account and will be required to contact OneBet for assistance.

4. FICA COMPLIANCE

4.1 OneBet is bound by the provisions of the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), which details the requirements in relation to identity establishment and verification procedures, Customer due diligence, the recording and ongoing monitoring of transactions, the retention of records and related matters. All of these requirements have been put in place in order to ensure that the betting services provided by licensed bookmakers such a OneBet are not unlawfully used as vehicles for money laundering and/or the financing of terrorism or other criminal activities.

4.2 Where FICA or its associated regulations and instruments specify such procedures and/or restrictions then OneBet will operate in accordance with such procedures and/or restrictions. Where FICA does not specify such procedures and/or restrictions, then OneBet shall implement its own procedures and/or restrictions (subject always to any applicable legislation), so as to promote good corporate governance and socially responsible betting practices. For further information on FICA please log on to.

4.3 Where a Customer in the retail environment –

• places an amount of ZAR 25,000.00 or more on a single bet, or
• claims winnings in the amount of ZAR 25,000.00 or more

OneBet will be required under FICA to establish and verify the identity of that client before the transaction can be processed.

4.4 In the online environment, OneBet is required by FICA first to establish and verify the identity of all Customers before it may lawfully create a betting account for any such Customer. In such cases, as part of the account registration process, prospective account holders will be required to disclose the following personal and related particulars:

• Full names
• South African Identity Number or Passport Number
• Residential Address
• E-mail Address
• Mobile and/or landline telephone number(s)
• the source of the funds to be used for the purposes of the betting account

4.5 No betting account will be created unless the identity of the Customer who applied for the same has been conclusively established and verified by OneBet.

4.6 The following procedures will be followed by OneBet in relation to a Customer in respect of whom proof of identification and residential address is required:

• Where a Customer presents his or her identification document (ID or passport) in person, OneBet shall make a photocopy of such document on the licensed premises and verify that same is a true copy of the original, which shall be filed and retained for record purposes
• Where an identification document is transmitted to OneBet via facsimile transmission or by normal or electronic mail, such documents will be required to be current (unexpired in the case of passports) and certified as true copies of the original
• A driver’s licence may be accepted as proof of identification, provided that
• The Customer is unable to produce an Identity Document for reasons which are acceptable to OneBet in the circumstances
• The driver’s licence is valid/current (has not expired)
• The driver’s licence reflects on the face thereof

i. A photograph of the bearer

ii. The full names or initials and surname of the bearer

iii. The date of birth of the bearer

iv. The Identity Number of the bearer

• Utility bills and similar documents submitted as proof of residential address shall be dated no earlier than three (3) months prior to the date of submission to OneBet thereof.

By completing our online betting account application form, the Customer confirms and irrevocably consents that OneBet shall be entitled to conduct such identification, credit and other verification and/or screening or security checks (including, but not limited to, verifying the Customer’s source of funds) that OneBet may choose to perform and/or is required to perform by applicable legislation, any regulatory authority having jurisdiction and/or the Regulator.

The Customer further consents that as part of the registration process, and at any time during the period for which the Customer may be the holder of a betting account with OneBet, OneBet may supply the identifying details and any related particulars provided by the Customer to third-party service providers, including, without limitation, identity verification and/or screening agencies, cellular network providers, financial institutions, credit bureaux and national and/or provincial governmental agencies or statutory bodies.

As part of the fulfilment of our obligations under FICA, the Customer may be required, at the time of the registration process, or at any stage during the period for which he/she holds a betting account with OneBet, to furnish OneBet with a copy of his/her identity documents (i.e. a copy of an identity document and/or passport which must be legible and valid), proof of physical address in the nature of a statement/invoice of account (rendered by a City Council or Municipality or a bank in the case of mortgaged property) and proof of bank account details (which statements shall not be older than three (3) months).

OneBet shall advise the Customer which documents it may require for this purpose. Failure on the part of the Customer to provide any such document within the timeframe specified by OneBet for this purpose, if required as part of the registration process, will result in the suspension of the registration process, with no betting account being created for the Customer until such time as the information is provided to the satisfaction of OneBet, or as part of the registration process, the Customer will be prompted to select a dedicated username and secure password in respect of the betting account.

Once all required verification procedures have been successfully completed, the betting account will be created, and OneBet will transmit a message to Customer by e-mail, confirming the establishment of the betting account in the name of the Customer.

OneBet is required to report single cash transactions above R24,999.99 to the Financial Intelligence Centre (“FIC”).

4.7 OneBet is further obliged to make reports to the FIC in the event of –

• Suspicious or unusual transactions, and
• Transactions entered into by persons suspected of intending to commit or of having committed any offence contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004

4.8 OneBet reserves the right to suspend any account that has not met FICA requirements.

4.9 OneBet may at any time request a Customer to produce a hard or soft copy his/her Identity document or smart card, passport and/or proof of residential address.

OneBet complies with the Financial Intelligence Centre Act (FICA), ensuring identity verification, monitoring, and anti-money-laundering controls. By opening an account, you consent to OneBet conducting identity and credit checks as required by law.

5. EVENTS AND CONTINGENCIES ON WHICH BETTING IS OFFERED

5.1 OneBet shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it; provided that –

• Multiple bets are not accepted where the outcome of one part of the bet contributes towards the outcome of another. If the Customer inadvertently or deliberately backs a related contingency in a multiple bet, the bet will be voided and the stake returned
• Any multiple stake made up of more than one selection from the same event will be deemed to be a related contingency, e.g. Stormers to win the semi-final onto Stormers to win the Battles
• Any multiples involving the same team or its players or the same selection will be deemed to be a related contingency e.g., Siya Kolisi to be Man of the Match and South Africa to win the match

5.2 OneBet may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.

5.3 OneBet may determine minimum or maximum amounts that a Customer may win or lose in respect of a bet (“stop wins” and “stop losses”), whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.

5.4 OneBet may, in its sole discretion, from time to time offer the opportunity to Customers to place bets during the course of a certain event (“bets in-running”), provided that OneBet may not accept bets in-running in respect of an event that forms part of a series of events over a period of time.

5.5 The nature and extent of any spreads offered by OneBet shall be determined from time to time at the sole discretion of OneBet and it shall be the responsibility of the Customer to enquire, before placing a bet, what the ruling spread is.

6. PROCEDURE FOR PLACING BETS

6.1 The Customer shall place his/her bets via the internet, or if using the mobile betting platform, per telephone via the telephone number furnished by OneBet from time to time or through such other electronic media as may be made available by OneBet.

6.2 Irrespective of the origin or physical location of any telephone call or electronic signal pursuant to which bets are struck, any betting transaction between OneBet and the Customer shall be valid only once such bet has been accepted by an employee of OneBet situated at a licensed premises operated by OneBet, or electronically by a software programme operated from any such premises. Any such bet will be deemed to have been placed at such licensed premises.

6.3 OneBet may in its sole discretion elect whether to accept or to reject a bet requested, or any component thereof.

6.4 The Customer authorizes and consents to each telephone conversation or electronic communication relating to any bet placed being recorded by OneBet in such manner as OneBet deems fit and to retain such recording as long as OneBet deems necessary. The Customer acknowledges that OneBet is required to keep such recordings by law and that such recordings may be used by OneBet for the investigation and resolution of disputes which may arise between itself and the Customer or for any other lawful purpose.

6.5 The Customer shall bear the responsibility of ensuring that the bet is accurately placed and recorded by OneBet. OneBet shall furnish such confirmation of a bet to the Customer as may be required by law or reasonably requested by the Customer.

6.6 OneBet shall accept bets via its online betting platform at such times as the platform and relevant betting markets are available. OneBet reserves the right, at its discretion, to suspend, restrict, or close betting on any event, market, or the platform as a whole at any time, including for operational, technical, regulatory, or risk management reasons.

6.7 The Customer shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market within which the Customer proposes to place a bet.

6.8 The placement of a bet signifies the Customer’s acceptance of the Rules published by OneBet in respect thereof and of these Terms.

6.9 While OneBet takes reasonable steps to ensure the accuracy of prices, off-times (starting times of events), and results, errors may occasionally occur. In the event of an error, OneBet shall deal with such error in accordance with applicable legislation, licence conditions, and bookmaker operational rules, including those relating to errors.

Where an error is identified, OneBet reserves the right to take reasonable corrective action, which may include the adjustment or voiding of affected bets, provided that such action is taken in a fair and transparent manner and in compliance with the applicable regulatory framework. Nothing in these Terms and Conditions shall be interpreted as limiting or excluding any rights afforded to customers under applicable law.

6.10 Any bet alleged to have been placed in respect of which the details are not recorded on or reflected by OneBet’s official online betting platform and wagering software shall not be recognised by OneBet.

6.11 The time of acceptance of a bet shall be the time at which such bet was recorded on OneBet betting terminals and/or wagering software.

6.12 Any bet accepted after the “off” or starting time of the event on which such bet is struck (other than bets in-running) shall be null and void and of no force or effect. Any bets taken on results already known at the time of the placement of such bets will be voided/cancelled by OneBet.

6.13 Additional or new markets may be made available by OneBet from time to time. It is the responsibility of the Customer to read and to accept the "Market Rules" applicable to such a market before placing any bets.

6.13 a. Betting and Market Rules Bets are valid once accepted and confirmed by OneBet’s system. All markets and odds are subject to change. Bets cannot be amended or cancelled after confirmation.

6.13 b. Deposits and Withdrawals Deposits may be made through EFT, debit/credit cards, or approved payment methods. Withdrawals are processed within 48 hours after verification, subject to bank processing times. Only South African accounts in your name may receive withdrawals.

Customer Support: [email protected] | website: https://onebet.co.za/

7. PAYMENT BY THE CUSTOMER

7.1 A Customer may bet –

• against a cash deposit placed with OneBet by the Customer from time to time by way of an electronic funds transfer evidenced by a bank generated facsimile transmission or e-mail confirming the amount paid and reflecting the Customer’s account number
• against a cash deposit physically effected by the Customer directly into the banking account of OneBet, which in all cases must be evidenced by proof of transfer with the Customer’s reference to OneBet via e-mail to: [email protected]
• against an amount of cash to be drawn by OneBet as a deposit from the Customer’s credit card account
• by making use of such other recognised payment platforms as may be offered by OneBet from time to time

7.2 The Customer acknowledges that the deposit referred to in Clause 7.1 will be held and applied as security for the discharge by the Customer of any amount which may become owing by the Customer to OneBet.

7.3 The Customer shall under no circumstances place a bet or attempt to place any bet the amount of which, calculated together with any other bets then outstanding, exceeds the Customer’s credit balance with OneBet, or the net amount on deposit with OneBet (after all adjustments in respect of taxes, winnings and losses up to the time of placing of the bet). It shall be the Customer’s responsibility before placing a bet to determine whether his/her credit balance or cash deposit, as the case may be, will be exceeded by placing a bet.

7.4 If, owing to a system malfunction or for any other reason, OneBet accepts a bet referred to in Clause 7.3, it shall be entitled at its election either prior to, during or after the outcome of the event or contingency upon which the bet was placed, to honour the bet or to refund the Customer’s stake in respect of the bet without regard to any winnings thereon. Alternatively, OneBet may restrict the size of any stake without notification to the Customer, to ensure that the credit limit or deposit, as the case may be, is not exceeded.

7.5 Acceptance by OneBet of a bet over the credit or deposit limit, as the case may be, shall not constitute a waiver of its rights –

• to collect from the Customer all amounts (including losses) arising from such bet, or
• to enforce the appropriate deposit limits at any later time

7.6 OneBet shall debit the Customer’s betting account in respect of bets accepted by OneBet on an ongoing basis.

7.7 Credit card deposits may only be made by the cardholder whose name is displayed on the credit card, which must match the name in which the OneBet betting account is held.

7.8 The Customer shall be entitled to replenish any cash deposit referred to in Clause 7.1 at any time.

8. PAYMENT TO THE CUSTOMER

8.1 OneBet shall credit the Customer’s account in respect of winnings and refunds accruing to the Customer in consequence of bets placed on an ongoing basis.

8.2 No interest shall accrue on any deposits held by OneBet.

8.3 In the event that funds are incorrectly credited to a Customer’s account, it shall be incumbent on the Customer to notify OneBet of the aforesaid error without delay. Unless otherwise notified by OneBet, any betting transactions concluded by the Customer subsequent to the error shall be Void.

9. RECOVERY OF AMOUNTS DUE TO ONEBET

9.1 In the event of a debit balance in the Customer’s account owing to the acceptance of a bet in excess of the credit or deposit limit, the Customer shall, within three (3) business days of a written demand by OneBet for payment of same, pay to OneBet such amount either –

• by depositing the relevant amount directly into the banking account of OneBet, in which event –

i. the Customer’s account number with OneBet must be entered onto the base of the deposit slip; and

ii. a copy of the deposit slip must be forwarded to OneBet by the Customer, or

• by furnishing OneBet with written authorisation, in such format as OneBet shall require, for the recovery by OneBet of the relevant amount from the Customer’s credit card company.

9.2 OneBet shall not –

• under any circumstances whatsoever be liable to the Customer if the Customer’s credit card company refuses to honour any claim lodged by OneBet against the Customer’s credit card. No dispute of whatever nature between a Customer and the credit card company shall exempt the Customer from his liability to OneBet in respect of payment and the Customer shall not be entitled to instruct OneBet to reverse a payment instruction that has already been made to the Customer’s credit card company
• be responsible for –

i. any failure, malfunction or delay of any electronic funds transfer unit or other credit card processing machine or its supporting or sharing network, resulting from circumstances beyond the control of OneBet, or

ii. any damages, loss or expense which the Customer may suffer as a result thereof

• Be liable for any loss or damage suffered by the Customer as a result of the unauthorized access to any data, or as a result of incorrect information supplied through an electronic funds transfer unit or other credit card processing machine or its supporting or sharing network

9.3 OneBet shall be entitled to recover amounts from the Customers in any of the following circumstances, (but without limitation to same):

• if there is a debit balance in the Customer’s Account owing to the erroneous acceptance of a bet in excess of limit reflected in the Customer’s Account;
• if OneBet has in error credited a Customer’s Account through incorrect bet settlement and the Customer has spent all or part of the incorrectly credited amount;
• if OneBet has incorrectly allocated funds to a Customer’s Account and the Customer has spent all or part of the incorrectly allocated amount; or
• if the Customer has placed a bet in contravention of these Terms, and such bet is subsequently adjusted so that the Customer has spent all or part of the adjusted balance, resulting in a negative Account balance.

9.4 OneBet may at its own discretion from time to time determine the manner in which payments by the Customer to OneBet shall be appropriated in respect of amounts owing by the Customer to OneBet.

9.5 Should any bets be placed with monies mistakenly credited to a Customer’s account, OneBet reserves the right to void such bets and cannot be held liable for any losses sustained by the Customer in consequence thereof.

9.6 Notwithstanding anything to the contrary herein contained, OneBet shall be entitled to set-off any amount(s) due to OneBet by the Customer against any funds standing to the credit of the Customer’s betting account or to realize any security held by OneBet and to use the proceeds towards payment of any amount due and payable by the Customer to OneBet.

10. WITHDRAWAL

10.1 On an ongoing basis, OneBet shall credit the Customer’s betting account with all winnings and refunds accrued to the Customer in respect of bets placed.

10.2 The Customer shall be entitled to request the withdrawal of funds standing to the credit of his/her OneBet betting account; provided that the minimum amount which can be withdrawn at any time shall be R50 (Fifty Rand) or such higher amount as OneBet may determine from time to time, and the transfer thereof into a chequing, savings or credit card account nominated by him/her for this purpose, by completing a Request for Electronic Transfer of Funds Form, available on the website of OneBet and submitting same to OneBet in such manner and format as OneBet may determine and shall publish on its website from time to time.

10.3 The Customer shall be solely responsible for ensuring the accuracy of the information supplied in any Request for Electronic Transfer of Funds Form and, by his/her signature of such Form, shall warrant the accuracy thereof. OneBet shall accept no liability for the payment of any amount requested into any banking account based in whole or in part on incorrect information provided by the Customer.

10.4 On receipt of a fully completed Request for Electronic Transfer of Funds Form, OneBet shall –

• perform such investigation as may be required to confirm that the amount requested by the Customer, after effecting all deductions or adjustments which may be required, is available to be transferred from the Customer’s OneBet betting account to the banking account nominated by the Customer for this purpose
• if the requested amount is not available in the Customer’s OneBet betting account, inform the Customer in such manner as OneBet may deem fit, that the request has been declined
• in the event that the requested amount is available in the Customer’s OneBet betting account, effect, within 48 hours of confirming the availability of the amount, the electronic transfer of the requested amount from the OneBet account of the Customer to the account nominated by the Customer for this purpose, provided that, for the purposes of this Clause, OneBet shall be deemed to have fully complied with its obligation to effect such transfer at the time of giving the instruction to its bankers to effect such transfer and the 48-hour period contemplated in this Clause shall not include such further period as may elapse before the requested amount is deposited into the banking account nominated by the Customer for this purpose
• immediately reduce the balance standing to the credit of the OneBet betting account of the Customer by the amount so transferred

10.5 Amounts withdrawn shall be paid only into a South African-based banking account in the name of the Customer.

10.6 Any withdrawal requested by a Customer may be withheld by OneBet pending payment by the Customer to OneBet of all monies owing to it by the Customer.

10.7 Prior to releasing any funds out of the betting account, OneBet may require the Customer to upload proof of his/her banking account details, issued by the relevant bank. Where required, OneBet may perform an online proof-of-banking verification, in order to confirm that the account to which withdrawals from the betting account will be transferred is an account in the name of the Customer.

10.8 Before any withdrawals are processed, OneBet may request the Customer to upload a valid form of identification, e.g. a copy of a valid ID document and/or passport, driver’s licence or any other valid documentary form of identification. As a result of these checks, there may be a short delay in the processing of the withdrawal. OneBet reserves the right, at its sole discretion, to determine which forms of identification shall be accepted. If a Customer has deposited funds via credit cards or Instant EFT or has requested a withdrawal to be paid into a credit card or cheque account, OneBet may request copies of both the front side and the back side of the relevant card.

10.9 Subject to 10.7 and 10.8, OneBet will process withdrawal requests on the business day following the date of the withdrawal request, i.e. all requests made before midnight on a Monday will be processed on Tuesday of the same week, and any withdrawal requests made between Friday and midnight on the Sunday of the same week will be processed on the next succeeding Monday.

10.10 Any amount transferred into the Customer’s banking account by OneBet pursuant to this Clause may be subject to a clearance period before becoming available to the Customer.

Any bets, bonuses or winnings credited to the betting account of a Customer in error may not be used by the Customer, and, in such cases, OneBet may void any transactions performed by the Customer using such funds and/or withdraw the relevant amount from the Customer’s betting account, whether at the time that the transactions take place, or subsequently when it becomes aware of such error.

11. ADJUSTMENTS

11.1 OneBet may, acting reasonably and in accordance with applicable laws, licence conditions, and responsible gambling principles, adjust, restrict, suspend, or cancel a Customer’s credit limit or betting privileges. Such adjustments may be implemented for reasons including, but not limited to, responsible gambling considerations, regulatory or compliance requirements, risk management, security or fraud prevention measures, verification of customer information, or where required by applicable legislation.

11.2 Where reasonably practicable, OneBet will inform the Customer of any material adjustment to their credit limit or betting privileges. Certain adjustments may take effect immediately where required by law, regulatory obligation, or to protect the integrity of the betting environment.

11.3 Notwithstanding anything to the contrary herein contained, OneBet shall be entitled, in accordance with applicable law, to set off any amounts lawfully due and payable by the Customer against any funds standing to the credit of the Customer’s account with OneBet. Any such set-off shall only be applied where a valid debt exists and shall not limit or prejudice any rights afforded to the Customer under applicable legislation.

12. PROOF OF INDEBTEDNESS

For all purposes of these Terms, a certificate signed by any director, manager, assistant manager, trader or accountant of OneBet (whose appointment need not be proved) stating the amount of the Customer's indebtedness to OneBet, shall be prima facie proof of such indebtedness.

13. MONITORING OF BETTING ACCOUNT ACTIVITY

13.1 OneBet is both entitled and legally obliged to monitor all Customer betting account activity for irregular or unlawful activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.

13.2 OneBet may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence –

• of the misuse or abuse by the Customer of bugs, glitches or errors of the OneBet betting services accessed via its website (“the Services”)
• of the use by the Customer of bots or any other form of artificial intelligence
• that the Customer has hacked, attacked or abused the Services or any servers, software or other components of the Services
• that the Customer has used VPNs or other software to circumvent any geographic limitations applicable to the Services
• that the Customer has participated in, aided or facilitated criminal, fraudulent and/or illegal activity of any kind
• that the integrity of the event on which betting has been struck is called into question
• that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated
• that match rigging, collusion, match fixing, cheating or other unethical activity of any kind has taken place, and/or
• that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer

14. TAXES AND LEVIES

All winning bets in respect of horseracing only are subject to taxes and levies imposed by the provincial government (currently collectively 6%).

Taxes and Levies shall be retained by OneBet and paid over on behalf of the player.

15. TERMINATION

15.1 OneBet shall have the right prior to accepting any bet, temporarily to suspend or permanently to terminate, the furnishing of betting services to a Customer without providing any reason. Upon such suspension or termination –

• OneBet shall upon the demand of the Customer, refund to the Customer the balance of any monies held by OneBet on deposit for the Customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into OneBet’s banking account
• any amounts owing by the Customer to OneBet shall become payable immediately

15.2 The Customer shall upon written notice to OneBet be entitled to terminate its contractual relationship with OneBet at any time after final conclusion of any betting transaction placed by the Customer and after payment by the Customer of all amounts owing by the Customer to OneBet. OneBet shall, within a reasonable time, after such termination, refund to the Customer the balance of any monies held by OneBet on deposit for the Customer, after adjusting for losses, winnings and taxes.

15.3 OneBet shall accept no further bets from a Customer in respect to whom the provision of services pursuant to these Terms has been terminated, unless and until a fresh account application form has been submitted by the Customer and accepted by OneBet.

16. BREACH

16.1 Should the Customer breach any of these Terms and fail to remedy such breach within 48 hours after receipt of written notice by OneBet requiring the Customer to do so, OneBet shall be entitled, without prejudice to any other rights it may have at law, forthwith to terminate its contractual relationship with the Customer and to terminate or suspend any bet placed by any such Customer, whether accepted or not, and/or to claim damages from the Customer. In such event –

• all amounts owing by the Customer to OneBet shall become payable immediately
• OneBet shall have a right of retention over all monies of the Customer on deposit with OneBet, pending settlement of such damages as may have been suffered by OneBet

16.2 Notwithstanding the generality of the aforegoing, the Customer shall be deemed to be in default if –

• the Customer commits any act of insolvency
• the estate of the Customer is sequestrated
• the Customer endeavours to compromise generally with his/her creditors
• the Customer’s name is entered into the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004

16.3 The Customer shall be liable for any legal expenses (including legal expenses on a client-attorney scale, collection charges and tracing fees) as well as any amount governmental tax, including but not limited to value-added tax, which OneBet may incur in recovering any amounts owing in respect of the Customer’s account or a result of the Customer’s breach of any of the Terms or the enforcement by OneBet of any of its rights against the Customer.

17. RESTRICTIONS ON BETTING

17.1 No directors, employees, partners or affiliates of OneBet are permitted to place any bets or hold a betting account with OneBet.

17.2 No person who in any manner participates in an event on which betting is offered by OneBet may place a bet on any such event with OneBet.

17.3 Any bets placed and/or erroneously accepted in contravention of Clauses 17.1 or 17.2 shall be declared void and cancelled.

17.4 "Syndicate Betting" is strictly prohibited by OneBet. Syndicate Betting refers to a situation in which a group of persons acts together for the purposes of placing a bet or series of bets on the same event or market. OneBet reserves the right to void all bets in relation to such Syndicate Betting and to withhold payment of winnings, pending the outcome of temporarily or permanently, pending the conduct of (and contingent upon the outcome of) an investigation.

18. VOID BETS

18.1 OneBet reserves the right to declare any bet wholly or partially void, if any such bet –

• has been offered, placed or accepted as the result of an error
• has been accepted in circumstances in which such bet would not ordinarily have been accepted, e.g. owing to technical problems occurring in relation to the operation of OneBet’s website
• has been placed in consequence or in the process of Syndicate Betting
• has been struck in relation to an event of which the result was unlawfully determined or influenced by unlawful conduct
• has been struck in relation to an event in respect of which a subsequent announcement has been made which significantly alters the prevailing odds in respect of such bet
• any other state of affairs beyond the control of OneBet has arisen subsequent to the placement and acceptance of such bet, which materially affects the conduct of the event on which it was struck or the prevailing odds available in respect thereof, including acts of God, a national, provincial or global state of emergency, an epidemic or pandemic, or any other similar phenomenon

18.2 OneBet may void a bet at any stage, irrespective of whether the event in respect of which such bet was struck has been settled or not.

18.3 If a bet is voided, the amount staked shall be returned to the Customer.

18.4 In the case of a scratched selection in a single bet, the bet shall be void, except where the bet was an ante-post bet.

18.5 In the case of an invalid selection and subsequent scratching in a multiple or combination bet, the selection shall be ignored, and the stake shall run onto the other selection in the bet at the price indicated on the ticket issued. These calculations are to be done at “Full Accumulative Multiple” odds.

18.6 OneBet reserves the right to withhold payment and/or to declare bets void on an event (or series of events), if there is sufficient evidence that –

• The integrity of the event has been called into question
• The price(s) or pool have been manipulated
• Match-rigging or fixing has taken place, or the event is under investigation as the result of an allegation to that effect

19. ERROR

19.1 OneBet reserves the right, in its sole discretion, to adjust, limit, cancel and/or reject any bet found to have been accepted in error.

19.2 If an official correction is made in respect of any price on any event that had previously been incorrectly transmitted, all bets struck at that original price shall be settled at the corrected price.

19.3 Should any odds in respect of a bet or event have been mis-stated –

• as a result of a system or computer malfunction, or in consequence of any other error,
• in circumstances where it is clear that the odds so stated have been skewed, when compared with the odds prevailing in the greater market,

the bet or event will be deemed to have taken place and will be settled on the correct price/s which were available in the general market at the time the bet was struck.

20. BETTING AND PAYOUT LIMITS

20.1 OneBet reserves the right to limit the net payout on any bet or combination of bets by one Customer. This limit may be lower depending on the specific sport, league and type of bet offer.

20.2 The maximum total payout limit per Customer per day is R2,000,000.00 (two million Rand). For avoidance of doubt, this means that no Customer may be paid out more than a total of R2,000,000.00 (two million Rand) in respect of any number or combination of winning betting tickets –

• i. purchased by that Customer on a single day, and/or
• ii. bearing the same date of issue, and the same principle applies in respect of any other limit set in the remainder of this Clause

20.3 The following daily payout limits per Customer apply in respect of Lucky Numbers:

• i. Single Number: R25,000.00
• ii. Two Numbers: R2,000,000.00
• iii. Three Numbers: R2,000,000.00
• iv. Four Numbers: R2,000,000.00
• v. Five Numbers: R2,000,000.00 and Five Numbers multi-draw: R2,000,000.00

20.4 The limits set by OneBet in respect of certain events in the retail environment may differ from those set by OneBet in respect of the same event in the online environment. It shall at all times be the responsibility of the Customer to ensure that he/she is aware of, fully understands and accepts the prevailing limits in any particular market.

21. LIMITATION OF LIABILITY

21.1 The liability of OneBet to the Customer for any damages sustained by the Customer from any cause whatsoever including any damages arising out of the negligence of OneBet or that of its servants, agents or sub-contractors, shall in any event and under all circumstances be limited –

• in the event of damages relating to a bet, to the amount staked by the Customer in respect of such bet; or
• in respect of the account of the Customer with OneBet, to the credit balance of such account at the time during which the damages are alleged to have occurred, after full adjustment for winnings, losses and taxes.

21.2 To the fullest extent provided by law and notwithstanding any other provisions in these Terms, OneBet shall under no circumstances whatsoever be liable for any loss of profits, winnings or potential profits or winnings or any indirect or consequential damages sustained by the Customer, whether or not caused by the negligence of OneBet, its agents or employees.

21.3 Insofar as any of the obligations of OneBet under these Terms are carried out by any of its servants, agents, sub-contractors, associates or subsidiaries, the provisions of Clauses 21.1 and 21.2 shall apply mutatis mutandis and each of them shall be exempted accordingly.

21.4 OneBet shall not be liable if the Customer is unable to place a bet due to congestion or interference on the telephone lines, telephone system, telephone exchange, or any other electronic communication media used for the purposes of betting.

21.5 Any acts of God, war, strike, lock-out or other labour dispute, fire, flood, explosion, the enactment, amendment or repeal of legislation, failure of electricity or any other supplies, failure of telecommunications, failure, theft or default of any computer hardware or software or any other equipment, epidemic or pandemic or any other similar or different cause beyond the reasonable control of OneBet leading to the cessation and/or restriction of the operations of OneBet, shall entitle OneBet to postpone its obligations to the Customer in whole, or in part, and in such event OneBet shall not be responsible for any damages of any nature suffered by the Customer, whether directly or indirectly, as a result thereof and the Customer shall not be entitled to terminate its contractual relationship with OneBet as a result of any such occurrence.

21.6 You agree that you make use of OneBet services at your own risk and assume all responsibility for your use of the services. Except where expressly provided otherwise, the website, all content provided on or through the OneBet website, and OneBet services are provided on an “as-is” basis.

21.7 OneBet shall not be responsible for –

• any failure, malfunction or delay of any electronic funds transfer unit or other credit card processing machine or its supporting or sharing network, resulting from circumstances beyond the control of OneBet
• any damages, loss or expense which the Customer may suffer as a result thereof, and
• any loss or damage suffered by the Customer as a result of the unauthorized access to any data or as a result of incorrect information supplied through an electronic funds transfer unit or other credit card processing machine or its supporting or sharing network

21.8 The Customer specifically indemnifies OneBet, its employees, officers, directors and any and all associated or affiliated persons or organisations against any and all costs, expenses, liabilities and damages arising from any legal or other action either taken arising from any and all interactions with OneBet and/or its employees, officers, directors and any and all associated or affiliated persons or organisations. Such legal or other action shall include (but not be limited to) any legal or similar action that arises or may be taken in relation to the alleged unlawfulness of interactive and/or online gambling or gaming within any jurisdiction in which the Customer is located.

OneBet’s total liability is limited to your bet amount or account balance at the time of the incident, whichever is lower. We are not responsible for network interruptions, software failures, or any indirect loss beyond our control.

If an error occurs due to technical, pricing, or human mistakes, affected bets may be voided or corrected to reflect accurate odds. OneBet will not be liable for indirect losses resulting from such errors.

22. DISPUTE RESOLUTION

22.1 In the event that a dispute arises between a Customer and OneBet in relation to the liability of OneBet to pay alleged winnings to the Customer, and that dispute cannot be resolved between the parties, the dispute may be referred to the Western Cape Gambling and Racing Board (“the Board”) for resolution.

22.2 OneBet will inform the Customer that the dispute will be referred to the Board and shall refer such dispute to the Board within forty-eight (48) hours of having so informed the Customer.

22.3 The Customer may however, of his or her own volition, refer a patron dispute to the Board for resolution by email to [email protected].

22.4 The Board shall conduct an investigation into the matter and shall thereafter resolve the dispute and communicate the outcome to the parties.

22.5 If either OneBet or the Customer is not satisfied with the resolution of the Board, such party may file a petition with the Board to hold a hearing to reconsider the resolution.

22.6 The Board shall hold such a hearing and shall determine whether the original resolution of the dispute should be confirmed, set aside or amended in any way.

22.7 The option to refer a dispute to the Board for resolution shall in no way supersede or supplant any party’s right to have a dispute adjudicated upon by a court of competent jurisdiction.

22.8 The parties hereby consent to the jurisdiction of the Magistrate’s Court in terms of Section 45 of the Magistrates’ Courts Act 32 of 1944 (or any similar act replacing the act) for the purposes of any proceedings in terms of or incidental to this Agreement, provided that any party, at its option, shall have the right to institute proceedings in any division of the High Court having jurisdiction.

22.9 Any costs incurred by the successful party to such proceedings shall be taxed accordingly to the tariff scale applicable to the High Court.